Effective Date: 23rd November 2024

At MySmartSchool, safeguarding the privacy and data of our users is our top priority. This Privacy Policy outlines how we collect, use, store, and protect information shared on the MySmartSchool ERP platform, ensuring compliance with applicable laws and providing transparency to all users. MySmartSchool is a product of Dalal Technology.

1. Data Collection

We collect the following types of data to provide and enhance the ERP platform’s services:

• School Information: Name, contact details, address, and institutional specifics.
• Administrator and Staff Information: Names, roles, contact details, and login credentials.
• Student Information: Personal details such as name, class, section, roll number, academic records, and fee information.
• Parent Information: Contact details and relationship to the student.
• Transaction Data: Fee payment records and associated financial details.
• Usage Data: Logs and activity details for troubleshooting and system optimization.

2. Purpose of Data Usage

The data collected is used exclusively to:

• Enable smooth management of academic, administrative, and financial processes.
• Facilitate secure and efficient communication between schools, teachers, parents, and students.
• Process fee payments and generate receipts securely.
• Enhance system performance and user experience through usage analysis.

3. Data Sharing

Data sharing is limited to the following:

• Within the School: Authorized personnel can access relevant information to perform their duties.
• With Payment Gateways: Secure third-party payment processors handle financial transactions.
• Legal Requirements: Data may be disclosed if required by law or to prevent fraud, abuse, or unlawful activities.

4. Data Security

We take robust measures to ensure your data remains secure:

• Encryption: Sensitive data is encrypted during transmission and storage.
• Role-Based Access: Access to data is restricted to authorized users based on roles.
• Regular Security Checks: Routine audits are conducted to identify and mitigate vulnerabilities.

5. Data Retention

Data is retained only as long as required for operational needs or as per legal and contractual obligations. Upon service termination, data will be retained for a specified period agreed in the contract or deleted upon the school’s written request.

6. User Rights

Users have the following rights concerning their data:

• Access their data and request corrections for inaccuracies.
• Request the deletion of personal data, subject to operational and legal requirements.

7. Consent

By using the MySmartSchool ERP platform, you acknowledge and consent to the collection, use, and processing of your data as detailed in this policy.

8. Grievance and Support

If you have any concerns, queries, or complaints regarding data privacy, you can reach us at:

Email: [email protected]

9. Updates to This Policy

This Privacy Policy may be updated periodically. We encourage users to review this document regularly to stay informed of any changes.